1. PROCESSING & SHIPPING QUX Plant Light partners with international shipping companies like EMS, DHL and UPS to offer 2 main types of shipping methods for choice: Free Shipping and Express Shipping. The estimated shipping time each shipping method takes is shown as follows (in business days):
The shipping cost is calculated at checkout, depending on the shipping destination or shipping method you choose. Free Shipping is more cost-effective than Express Shipping, but of course slower. If you cannot wait for that long for your parcel to arrive, please feel free to choose our Express Shipping, which is more expensive but much faster. Or place an order over $69, you will get Express Shipping for Free! Most of items will be shipped out in 1-3 business days. Some may take longer if your order includes popular items experiencing stock availability issues, so some orders might take between 3-6 business days to process. Shipping times will be affected during public holidays or shopping seasons; manufacturers and couriers will limit their operations at these times. This is out of our control. Normal service resumes immediately after each holiday or peak season. Your local customs office may require additional documents and time to clear your package, which may also delay the estimated delivery time. Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
2. COUNTRIES WE SHIP TO QUX Plant Light ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We cooperate with DHL and EMS, who have a tremendous reputation in the logistic industry, to ensure your package arrives at your destination safely and securely.
3.PARCEL TRACKING A shipping confirmation email will be sent to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
4.CUSTOMS DUTY Some countries require customs duty. The customs policies differ among different countries. Once the parcel reaches the destination country, any customs or import duties that might occur should be paid by the recipient.
QUX was founded in 2019 with the goal of designing, researching, and manufacturing LED lamps and lanterns. So far, the Angel Halo Plant Growth Lamp Series has sold over 200,000 pieces to mainland China, Hong Kong, Macao, and Taiwan, Malaysia, Singapore, and other Southeast Asian nations. We can also design and manufacture bespoke products based on customer requirements.