· QUX Plant Light' responsibility If QUX Plant Light is responsible for the issue, we will allow a return to our warehouse for a full refund and/or an exchange. Once we receive the item, we will provide full refund (including shipping cost) or resend a replacement for free at our expense.
· Customer's responsibility
If the customer has ordered an incorrect size, product or simply wants to exchange the item, we allow a return.
The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. The shipping fees in such cases are non-refundable.
· Will shipping be covered for my returns?
If it is not QUX Plant Light' responsibility, all shipping fees and other miscellaneous fees are the responsibility of the customer.
· When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or with debit card, refunds will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
*All returned items must be in a brand-new condition, unused/unworn, or unwashed.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
3. Order Change or Cancellation
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make, and we'll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
To check the status of your order, please log-in to your QUX Plant Light account or contact our Customer Support team.
